There are several reasons why the images you are trying to upload to your store's images directory do not appear to work. The first and most obvious answer is that you were in fact successful in uploading the image but you have not seen evidence of that fact because you have not reloaded your browser. The best way of keeping tabs on what's in your images directory is to use your browser to examine your images directory. Type in the URL for your store and append"/images" to it. For example, if your URL is http://www.shopsite.com/soccer, your images directory is at http://www.shopsite.com/soccer/images. On this page you will see a list of all the files in your images directory at once. It is from this page that you can diagnose you problem.
You will notice that every image in that directory has a .gif or .jpg suffix. If an image is uploaded without that suffix, your browser will not recognize it. It will appear as gibberish text. If that is the case, you should upload the image with the appropriate suffix appended to its name. Moreover, if you attempt to upload afile with a space in the filename, it will not work. You will need to re-upload the file using a periodz or an underscore character to separate words.
Yo may notice that the image is in your directory and it is correctly named, but it still does not appear in your store correctly, it may be in the wrong format. Consult the graphics guide for information on creating graphics for the web.
If you try to upload files using the uploader in the back office and receive an error, contact ShopSite Support and explain what happened including the full text of any error messages you recieve. If you tried to send the image via email and it has not appeard within a minute, make sure you have used the graphics ripper correctly.
